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Using the ubiquity of whatsapp to gather customer feedback in a physical space
I remember the signs on bus stands that read – “call this number to report a problem”. I, and I imagine many others, never called the number; even if something was badly wrong. A similar approach has...
View ArticleUsing facial recognition for payment instore? A video showing innovation in...
Alipay in China has developed facial recognition technology that allows people to pay instore without the need for cards or other devices. The user simply scan their face at the kiosk and enter their...
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Allergy information in restaurants
The problem: your restaurant needs to make its customers aware of the allergy restrictions for the food you offer. if you’ve been to a restaurant in the last few years you’ll have probably seen a hefty...
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What’s the dishwasher doing? An example of design for the user experience in...
Think of all the times you’ve accidentally opened a dishwasher partway through its cycle… unlike washing machines or other appliances where you can easily see if it’s on or not, with dishwashers it’s...
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The future of bank branches? inspiration from South America, where some...
Santander branch in Chile. In Santiago, Chile, I saw a Santander bank branch which doubled up as a co-working space and cafe. I know that banks in the UK have been searching for ways to make their...
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Redefining banking for freelancers and the gig-economy
I recently heard about Oxygen a new challenger bank in the US. Oxygen is designed for freelancers and gig-economy workers who have a lack of predictable salary, which results in the inability to gain...
View ArticleDesign for inclusivity – an example from the redesign of ‘Talk to Frank’
I recently attended a meetup hosted by IDEO about designing for inclusivity. Amongst the talks was a case study of the “Talk to Frank” website redesign. Talk to Frank is a drugs awareness service that...
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How retail stores are taking steps to foster positive social impact which...
There are many ways consumers and clothes retailers can do better for society. Fast-fashion and the detrimental impact it can have in our ecology is its own topic, but today I want to talk about a...
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Making it easier for people to ‘do good’ whilst staying at a hotel
On a recent trip, I noticed that my hotel offered guests the opportunity to do good and contribute to charity without having to lift a finger, and more importantly, without the hotel having to....
View ArticleSurveys: participants will give up if you ask them too much or if you ask...
I, like most, am more likely to fill in a survey if there’s a prize at the end, or if I really want to let a company know what I think, positive or negative. I started to fill in a survey recently and...
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Moving away from stereotypes in advertising for a more inclusive future
This post is a quite different to the things I normally write about, but its something I really loved and thought it was worth sharing. I’ve noticed more brands moving towards using regular, real...
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Trusting online reviews
in an unfamiliar place and short of time it’s often easy to look for an easy short cut to a good experience. People often go to tripadvisor to find recommendations for a good restaurant or experience...
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Service idea: an easier way to provide references or recommendations
As a consultant/freelancer/contractor changing projects every 3-6 months, it can be time consuming and tiresome to provide references and recommendations for past work. Don’t get me wrong, everyone...
View ArticleEvent idea: New product and student/entry level jams.
The problem In the last few years, i’ve met an increasing number of people who are entering the field of UX feeling disheartened and disillusioned with the process of searching for a job. company...
View ArticleService idea: show me how (to fix something)
I recently had a leaky sink. I didn’t know how to find out where it was coming from so I could fix it or get it fixed (the water was coming from behind the pedestal). I’m not naturally practical. I...
View ArticleKicking off a project workshop activities
Project premortem Projects fail at a spectacular rate. One reason is that too many people are reluctant to speak up about their reservations during the all-important planning phase. Harvard Business...
View ArticleCustomer experience challenges and wins for businesses whose services were...
Many companies and industries are finding ways to adapt to not being in an office or conducting their services face-to-face, where it was previously unimaginable, or at least not thought effective....
View ArticleDigital isn’t enough
It has become evident to me in recent months that digital isn’t enough. Many institutions have expected customers to rely solely on digital tools and quite frankly, I’ve begun to realise that not...
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Product idea: using technology to help with at-home-workouts (yoga)
Lots of us novices have been practicing yoga at home during lockdown. Its been a fun way of getting some exercise without the pressure associated with attending live classes with people who can bend,...
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Responsible digital marketplaces – reducing the ease in which stolen property...
If you’ve spoken to me recently, you’ll know that my beloved bicycle Stella was stolen. Long story short – I’ve done all the things I can think of to try and trace her. In doing so I’ve realised how...
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